Welcome to Mega Sewa Global. These Terms and Conditions govern your use of our website, products, and services. By accessing or using our platform, you agree to comply with and be bound by the following terms. Please read them carefully before proceeding.

1. General Information

1.1 Mega Sewa Global is an e-commerce platform providing machinery, equipment, raw materials, essential spare parts, business insights, and professional consulting services.

1.2 Mega Sewa Global operates in Nepal and provides services in accordance with the laws and regulations of Nepal.

2. User Responsibilities

2.1 You must be at least 18 years old to use our platform, or you must use it under parental/guardian supervision.

2.2 Users are responsible for providing accurate, complete, and up-to-date information while creating an account or placing an order.

2.3 Any misuse of the platform, fraudulent activity, or unauthorized access to Mega Sewa Global services may result in account suspension and/or legal action.

3. Orders & Payments

3.1 All orders placed on Mega Sewa Global are subject to product availability and confirmation.

3.2 Prices listed on our website are in Nepalese Rupees (NPR) and may change without prior notice.

3.3 Mega Sewa Global accepts payments via online banking, mobile wallets, cash on delivery (COD), and other available payment methods.

3.4 In cases of payment failure, incomplete transactions, or discrepancies, Mega Sewa Global reserves the right to cancel the order.

4. Shipping & Delivery

4.1 Delivery timelines vary depending on product availability and customer location.

4.2 Customers are responsible for providing correct and complete shipping details.

4.3 Mega Sewa Global will not be liable for refund claims arising from incorrect address details or refusal to accept delivery.

5. Returns & Refunds

5.1 Customers may request a return within 3 days of receiving the product, subject to Mega Sewa Global’s return policy.

5.2 Products must be unused, undamaged, and returned in their original packaging to qualify for a return.

5.3 Approved refunds will be processed within 7 business days.

5.4 Certain products, including custom-made items and perishable goods, may not be eligible for return or refund.

6. Warranty & Repairs

6.1 Selected products may include a manufacturer’s warranty, clearly mentioned on the respective product page.

6.2 Mega Sewa Global is not responsible for damages caused by improper handling, misuse, or unauthorized repairs.

7. Intellectual Property

7.1 All content, logos, trademarks, graphics, and materials displayed on Mega Sewa Global are the intellectual property of Mega Sewa Global and are protected by applicable copyright laws.

7.2 Users may not reproduce, distribute, modify, or use any content for commercial purposes without prior written consent from Mega Sewa Global.

8. Privacy Policy

8.1 Mega Sewa Global respects user privacy and ensures data protection in compliance with applicable laws.

8.2 Personal information collected during transactions will be used solely for order processing, customer service, and communication purposes.

9. Limitation of Liability

9.1 Mega Sewa Global shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our platform or services.

9.2 Mega Sewa Global does not guarantee uninterrupted access to its services and may temporarily suspend operations for maintenance or system updates.

10. Amendments & Updates

10.1 Mega Sewa Global reserves the right to modify or update these Terms and Conditions at any time without prior notice.

10.2 Users will be informed of significant changes through email notifications or website announcements.

11. Contact Information